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Talisman One To One Limited. Trading As: The Ormond At TetburyFull Booking Terms & Conditions
Confirmation of a booking by the Client is deemed acceptance of these terms. In these terms of business, the expression 'Hotel' means the hotel operated by Talisman One To One Limited specified in the Client's confirmation -and 'Client' means the person, firm or company making a booking or staying at the Hotel. These terms apply to all bookings except to the extent that specific terms apply for a particular booking. Prices All published rates include VAT (and local taxes) at the current rate. Accommodation rates are per room per night, full English breakfast included. Bookings Bookings must be guaranteed by a major credit or debit card. We reserve the right to alter our tariff without notification. Special rates apply during Badminton Horse Trials and the Cheltenham Festival. Arrival and departure Rooms are available from 2:00pm and must be vacated by 11am on the day of departure. Variance to these times can be arranged upon request. A late check out until 3:00pm is available at a charge of £25.00. Talisman reserves the right to amend this charge without notice. Cancellations, amendments and non-arrivals A booking is confirmed once the details of a valid credit card are supplied to the Hotel. Cancellations: All cancellations must be made in writing to the hotel: Either by letter, fax or email. If your reservation is cancelled in line with the hotel policy – no charge will be made to you. In the event of non-arrival or cancellation within 48 hours of the date of arrival, a charge equivalent to the total reservations at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. Please note that for particular events in the year such as Cheltenham Races, Badminton Horse Trials the minimum cancellation period is 30 days prior to the date of arrival. Amendments: To amend your booking, simply call or email the hotel to advise us of your changes. We cannot guarantee that we can meet all amendments. Non Arrivals: In the event of a No Show, a charge equivalent to the total reservations at the package rate at which the reservation was made will be levied Payment Most major credit and debit cards are accepted. Full payment will be taken by the Hotel on departure. If the booking is cancelled within the 48 hours of arrival then we reserve the right to take the cancellation fee at any time within this period. All additional sums are due for payment on presentation of the invoice at checkout. In the event of any query relating to the invoice, the Client must notify the Hotel within 14 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected Insurance Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money. Children Cots are available free of charge, subject to availability. Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel. Dogs and other pets Pets are not accepted in the letting rooms of the Hotel, except by arrangement. Behaviour The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation. Discrimination It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy. External purchases No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel. Comments and complaints Any comment or complaint regarding the stay should be made in writing to the hotel All information concerning the hotel, including but not limited to descriptions, availability and pricing has been provided and is controlled by the Hotel Statutory requirements The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives. Liability Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking. Data protection The information provided by the Client may be processed by Talisman One To One Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. Dispute These terms will be construed in accordance with the exclusive jurisdiction of the English Common Law in the respect of any dispute that you may have relating to such goods or services as aforesaid. Website information Talisman One To One Limited reserves the right to cancel, amend or vary the arrangements featured in the website without notice. Registered Office details: Talisman One To One Limited, 23 Long Street Tetbury Gloucestershire. GL8 8AA |